Frequently Asked Questions

2. PAYMENT (6)

Do I have to pay by credit card or can I pay after I receive the books?

You will receive a bill for your books when you receive them and you may pay by check or by credit card.

Where do I find my account number?

You can find your account number in the top right corner or on the left side of the second panel on your invoice.

FAQ Accountnumber

 

Do you take payment over the phone?

Yes – We accept MasterCard or Visa. Please call 1-800-873-8635 between 8am and 7pm EST Monday to Friday.

How do I make payments online?

We accept Visa and MasterCard payments online. Simply click “My Account” and follow the easy instructions.

Can I pay for a subscription for a relative?

Unfortunately, no. Please ask your relative to contact Customer Service.

What do I do if my credit card payment fails?

Please contact your credit card provider to determine why the credit card payment was declined.

1. MEMBERSHIP (11)

Why should I join?

Be among the first to receive the latest titles from the best authors – often before they are available in stores. Plus, look forward to exciting Special Offers, Free Gifts, the Bonus Bucks Reward Program, and excellent Customer Service. Plus, remember you may cancel your membership at any time, and you are under no obligation to buy anything – EVER!

How often will I receive books?

You can receive your books monthly or bi-monthly.

How do I change my subscription?

To change the series you are subscribed to or the number of books you receive each month, please contact our friendly Customer Service representatives and they will be happy to assist you.

Do I have to purchase a certain amount of books?

No – You are not obligated to purchase a certain number of books and you may cancel at any time.

Can I receive books from more than one series?

Yes, you can subscribe to as many series as you choose. Click here to view all the available series.

Can I switch to a different series of books?

Yes – Contact our Customer Service Representatives and we would be happy to make the change for you.

Can I get my monthly shipments any faster?

Unfortunately not, but you may subscribe to more than one series. Click here for more information.

Do I need to register to access “My Account” online?

Yes, click here on the “My Account page. Select the “Not Signed Up?” section, and follow the necessary steps to become a member.

How do I cancel my subscription?

You may cancel at any time by contacting our friendly Customer Service representatives or by returning your latest shipment with the invoice marked “Cancel”.

What can I do from “My Account”?

You can review your order history, manage your payments, and update your address conveniently and easily.

How do I contact the customer service team?

If you would like further information regarding the Reader Service, our friendly customer service team is available by email at CustomerService@Harlequin.com or by phone Monday – Friday 8am to 7pm EST at 1-800-873-8635.

3. BOOKS AND AUTHORS (5)

Where can I get a list of all the titles in my series?

Please contact our Customer Service representatives to ask for a backlist of available titles.

When will my favorite author’s next book be out?

Please contact Customer Service for a list of upcoming books by your favorite authors, or refer to the Harlequin™ reader service Coming Next Month newsletter, or visit the blog to see all the upcoming titles across all series.

A book I want is currently out of stock. Will it be reissued?

Please contact Customer Service to check on availability.

Which series are available in Larger Print?

Many of our series are available in Larger Print. Click here to see all the available Larger Print series.

Which series are available in ebook format?

All our series are available in ebook format through the Harlequin.com website. Click here for a list of all the ebook series options.

4. FREE GIFTS (3)

Why do I receive Free Gifts?

You will receive Free Gifts as a token of our appreciation for previewing our latest offers, or to reward your loyalty to the Harlequin™ reader service.

What kind of Free Gifts do you give to your Members?

We appreciate our members and we love to send them wonderful gifts like scarves, jewellery, plates and even more books!

If I cancel my subscription do I have to return the Free Gifts?

No, every Free Gift is yours to keep, with our compliments.

5. BONUS BUCKS (4)

How do I receive Bonus Bucks?

You’ll get one Bonus Buck with every shipment of books.

How much are Bonus Bucks worth?

The Bonus Bucks have no monetary value and can only be used to redeem items from our Bonus Bucks catalogs.

How do I redeem my Bonus Bucks?

Redeem them for books and gifts from our Bonus Bucks catalog. Click here for more information.

How often is the Bonus Books catalog updated?

You’ll receive a new Bonus Bucks Catalog 4 times a year. To view the latest catalog online, check out the online exclusive items or to print your Bonus Bucks order form click here. Don’t forget to check back regularly for newly added books and gift items available exclusively online.

If you cannot find your
question listed, please contact our friendly Customer Service representatives.
If you cannot find your
question listed,
please contact our friendly Customer Service representatives.

I enjoy helping our devoted customers get the books they love!
– Janice,
Customer Service Representative
I like the interaction I have with a customer to help them with any account issues they may have.
– Yolando,
Customer Service Representative
I enjoy talking to our amazing customers and learning their life story and about their love of books.
– Maria,
Customer Service Representative